Pial

Open to new roles · Remote · UTC+6

Iftekhar Alam Pial

Software Engineer · Associate Product Manager · Tier 3 Technical Support

I ship plugins, apps and AI agents into WordPress, Shopify and SaaS products, write the specs for some of them, and handle the escalations that reach the last tier of support. I also build and run ReDock, a desktop app for developers with an AI agent inside it.

Get in touchSee my work

GitHubWordPress.orgLinkedInDhaka, Bangladesh

Iftekhar Alam Pial
10Shipped builds
5Languages in production
38ReDock releases, Aug 2026
3MCP servers shipped

What I do

Four kinds of work, one habit: understand the product before changing it.

Product engineeringFeatures and plugins shipped into live WordPress, Shopify and mobile products, built to fit what is already there.See the workAI agents and MCPAgents that operate a product, and MCP servers with real authorisation so outside agents can do the same.An MCP server with its own OAuthTier 3 technical supportThe last stop for escalations across WordPress, SaaS and AI products. Reproduce it, find the cause, answer so it holds.How I work a ticketInternal tools and design systemsThe lookup tools, reporting pipelines and component systems a team is missing, built and put where the team already works.Eight screens, one system

Selected work

All ten builds
Own productA desktop app that agents can driveA local web stack, and an AI agent that operates it. Shipping on macOS and Windows.TauriRustReactBetterDocsProduct featureAn MCP server with its own OAuth providerAny AI client can run a documentation site end to end, after one approval on the site itself.PHPWordPressMCPEasyFlowProduct featurePer-value quantity steppersShoppers can say how many of each option they want, not just which ones.Shopify appstorefront and admineasy.jobsProduct featureShipping the easy.jobs mobile appFlutter, 145 pull requests, and a stability pass done on a real handset.DartFlutterSupport toolingInternal toolA login code lookup for the support inboxReads the code the system just emailed out of the mail provider’s log, with the address locked to domains we control.TypeScriptMCPVercelDigest PulseOwn productScheduled digests for communitiesOne scheduled roundup instead of a stream of notifications nobody reads.WordPressPHPAction Scheduler

Experience

  1. Associate Product Manager and Technical SupportWordPress and SaaS products

    Tier 3 escalations across ThinkRank, BetterDocs and easy.jobs: integration and authentication issues, multisite and multilingual setups, plugin compatibility. On the product side, requirements and specs drawn from what the queue keeps showing, feature plans and UI mockups such as the EasyFlow quantity controls, and release communication.

  2. Product Engineer, features and toolingSame products, inside the codebase

    An MCP server with its own OAuth provider for BetterDocs, a per-value quantity feature for EasyFlow on Shopify, an eight-screen admin design system for BetterLinks, the easy.jobs Flutter app, and the internal tools the support team runs on.

  3. Founder and developerReDock

    A desktop app that runs a developer’s whole local web stack with an AI agent inside it, plus the control plane and release pipeline behind it. 38 public releases as of August 2026, on macOS and Windows.

  4. Independent projectsOwn time

    Digest Pulse, a WordPress digest plugin for communities. Webpulse, scheduled PageSpeed monitoring. Nesco, a prepaid electricity dashboard.

North South University · Dhaka, Bangladesh

Let’s talk.

Hiring for engineering or support, or building something that needs a hand? Email is the fastest way to reach me.

hello@pial.xyz

Usually replies within 24 hours · Dhaka, Bangladesh · UTC+6

GitHubWordPress.orgLinkedIn